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SUPPORT / GETTING STARTED

From install to your first drive

A few checks before you set off, then one review after you arrive.

← All support answers

01 / 04

Let the phone notice a drive

DriveHub records in the background, including when the app is closed. It needs Always location access, Precise Location and Motion & Fitness to detect drives and check for gaps. Notifications help you notice a missed drive; the optional calendar is only for suggesting a trip type.

  1. Finish the in-app setup prompts. If you skipped one, open Settings → Tracking & detection → Tracking & permissions.
  2. Follow any item marked as needing attention into iOS Settings and allow it there.
  3. Return to DriveHub and check that Tracking & permissions says recording is ready.
Trips screen showing the automatic tracking status at the top
The Trips tab shows whether automatic tracking is ready.

02 / 04

Add the car you drive

A vehicle makes the log easier to review and lets a report describe the right car. You can add another later or correct a trip's vehicle in its details.

  1. Open Settings → Vehicles and add your car.
  2. Choose your country and vehicle details when DriveHub asks; the rate and report fields depend on them.
  3. If you drive more than one car, check the vehicle chip before starting a trip by hand.

03 / 04

Drive, then open Trips

With Automatic Detection on, you do not need to start a timer. You can also tap Start on the Trips tab before setting off. Working hours decide how a trip is filed; they do not switch recording on or off.

  1. Take a normal drive with your iPhone with you.
  2. Open Trips. The new drive appears in the dated list; tap it to check route, distance and vehicle.
  3. If DriveHub asks for a type under For you → Need to check, choose Business or Personal. Add a purpose for a business trip if your logbook needs one.
Trip review screen with Business and Personal choices
An uncertain trip waits under Need to check.

04 / 04

If the trip did not appear

Open For you → Missed drives and tap Recover if your iPhone logged the movement. Recovery rebuilds a likely route with Apple Maps and needs a connection. If the phone was off, empty or in Airplane Mode, add the drive at the end of the Trips list with Add a past trip.

  1. Check Settings → Tracking & detection → Tracking & permissions for anything turned off.
  2. Check the Missed drives story and recover a matching drive, if one is listed.
  3. If there is no recoverable drive, use Trips → Add a past trip. Repeated gaps are worth reporting to support.
Missed drives list with Recover buttons
Recover uses movement the iPhone recorded.

First drive still missing?

Tell us when it happened and what Tracking & permissions shows. The app version is at the bottom of Settings.

Email support