Support

DriveHub for iPhone · Last updated 18 August 2026

A trip is missing

This is the one thing DriveHub is built not to do quietly. If detection fails, the app says so itself: a gap appears under Needs you on the Trips tab, and you can accept it, correct it or dismiss it. If you see nothing there and a drive is still absent, one of four permissions is usually the reason. Open Settings → Tracking → Tracking Setup — it lists each one with its actual state and a button that takes you to the right iOS screen.

• Location: Always. "While Using the App" is not enough. A drive normally begins with the phone in a pocket and DriveHub closed.
• Precise Location: on. Without it iOS reports a neighbourhood, not a road.
• Motion & Fitness: on. This is how the app knows you drove even when GPS never woke up — it is what makes the app able to notice its own misses.
• Background App Refresh: on. The daily completeness check runs there.

Low Power Mode suspends background work system-wide, so a day spent under it can genuinely lose drives. DriveHub tells you when this happened rather than pretending otherwise.

Any missing drive can also be entered by hand: Trips tab → + → Add Past Trip.

The trip starts a few hundred metres late

It should not, and that is deliberate: DriveHub keeps a rolling 30-minute buffer of where the phone has been, so when GPS finally wakes up the real starting point is filled in backwards. If a start still looks late, it usually means the drive began somewhere the phone had no recent position at all — a garage, an underground car park, a phone that was off. There is no start-point handle to drag: a recorded track is what the sensors saw. If a start is genuinely wrong, delete the trip and re-enter it from the Trips tab (+ → Add Past Trip) — and tell us, because a start that is late for any other reason is a bug worth a release.

Business or personal

Four ways, and they stack:

• Swipe review — Trips tab → Review Trips. One card per trip, swipe to file it.
• Places — Settings → Tracking → Places. A place can carry its own rule ("trips here are business"), and a place rule always wins over a schedule.
• Schedules — Settings → Tracking → Working hours. Working hours file everything inside them one way.
• Work Calendar — Settings → Tracking → Work Calendar. Optional. Reads event titles around a trip's time and suggests. Nothing leaves the phone.

In most countries the drive between home and your regular workplace is a commute, not deductible business mileage. DriveHub does not decide that for you — check your own tax authority's rule.

Rates, units and currency

DriveHub ships 29 official rates covering 21 countries, each with the source it came from and the date it was checked. Pick yours in Settings → Rate, or enter a custom rate if your employer pays something else. Kilometres/miles and the currency are in Settings → Display.

Rates change, and a wrong rate is a wrong claim. If you find a rate in the app that no longer matches your tax authority, email us — that is a bug, and it gets fixed in the next release.

Reports and export

The Reports tab totals your business distance and what it is worth for any month, quarter or year. Export produces CSV, Excel or PDF.

Exporting is the part that needs DriveHub Pro. Recording, the full trip history, the map, the totals on screen and editing anything are free and stay free — including after a subscription ends. You never lose access to a trip you already recorded.

Moving from another app

Reports → Import from Another App. It reads the exports of the common mileage apps and plain CSV, shows you what it understood before anything is saved, and refuses to create a duplicate of a trip you already have.

Two devices, or a new phone

Trips sync through your own iCloud — the private database only you can read, not a server of ours. Sign both devices into the same Apple Account and turn iCloud Drive on. The current state is shown in Settings → Support, at the top of the section, so you do not have to guess whether sync is working.

A restored or new phone brings the trips back with it. iOS permissions do not restore, so the app asks for them again — grant them and tracking resumes.

Subscription

DriveHub Pro is monthly, annual, or a one-time lifetime purchase. All three include a free trial week on the first purchase and are shared through Family Sharing.

• Restore a purchase (new phone, or a re-install): Settings → DriveHub Pro → Restore Purchases.
• Cancel: iOS Settings → your name → Subscriptions. Apple handles subscriptions; we cannot cancel or refund on your behalf.
• Refunds go through Apple: reportaproblem.apple.com.

Battery

DriveHub deliberately does not hold GPS open all day. It sleeps on the motion history iOS already keeps and only turns the receiver on once a drive has actually started. A full day of driving costs noticeably less than an app that streams location continuously — if you see something very different, tell us, and include a screenshot of iOS Settings → Battery.

Deleting everything

Settings → Delete All My Data erases every trip, place, vehicle and setting on the device and in your iCloud. It cannot be undone, and there is no copy of it anywhere else — we never had one.

Still stuck

andrei@zamiralov.fi. If it is about a specific trip or a missing one, Settings → Support → Activity Log records what the tracker actually did and when, and you can share it from there. It contains no addresses.